1. Introduction
These Terms of Service ("Terms") govern your use of Explore Ghana, the travel discovery platform available at exploregh.com, including all related features, content, and services. By accessing or using the platform, you agree to be bound by these Terms. If you do not agree, do not use the platform.
These Terms apply to everyone who uses the platform, whether or not you create an account. Additional terms in this document apply if you hold a paid subscription or manage a business listing.
2. Eligibility & Accounts
- You must be at least 16 years old to use the platform, and at least 18 years old to purchase a subscription or manage a business listing
- You agree to provide accurate information when creating an account and to keep it current
- You are responsible for safeguarding your login credentials and for all activity under your account
- Accounts created with an email address must be verified before signing in. Signing in with Google verifies your email automatically
- We may suspend accounts that violate these Terms or that we reasonably believe are compromised
3. Your Content
"Your Content" means anything you submit to the platform: reviews, review replies, photos, saved trips, guides, events, listing details, reports, and messages.
- You retain ownership of Your Content
- By submitting content, you grant Explore Ghana a non-exclusive, royalty-free, worldwide license to host, display, reproduce, distribute, translate, excerpt, and adapt it for operating and promoting the platform. This includes producing aggregated or AI-assisted summaries of reviews and generating link previews when content is shared
- Reviews may only be submitted by registered users and are moderated before publication. We may approve, reject, or remove any content at our sole discretion
- If you delete your account, your reviews may remain published in anonymized form unless you ask us to remove them
- Prohibited content includes spam, hate speech, harassment, deliberately false information, material that infringes someone else's rights, and anything unlawful
4. Business Listings
- Submitting a listing request does not guarantee approval. Every listing is reviewed by our team, and we may reject, edit, or remove listings that do not meet our standards
- Business owners are responsible for the accuracy of their listing and must keep details such as prices, hours, and contact information up to date
- We may verify ownership before linking an account to a listing, and we may unlink accounts where ownership is disputed or misrepresented
- Changes proposed to a published listing take effect after review by our team
- Guides, events, and review replies published by business owners are subject to the content rules in Section 3 and to the monthly limits of the owner's plan
- Featured placement, badges, and other paid benefits remain active only while the corresponding subscription is active
- Listing analytics are provided for information only and may be approximate
5. Subscriptions & Payments
This section applies to paid business plans (Premium and Spotlight) and the Visitor Pro subscription. Payments are processed by Paystack. We never receive or store your card or mobile money numbers.
- Card payments: subscriptions renew automatically each billing period until cancelled
- Mobile money payments: plans are prepaid for a fixed period and do not renew automatically. Paid features end when the period expires unless you renew. Your mobile money provider may apply its own charges, including the E-Levy, which are outside our control
- Cancellation: you can cancel from your dashboard at any time. Cancellation stops future renewals, and you keep access to paid features until the end of the period you have paid for
- Refunds: payments are final and non-refundable except where required by law or approved by us at our sole discretion
- Upgrades: plan upgrades take effect immediately and are charged in full. Unused time on the previous plan is not credited or refunded
- Holding certain subscriptions together may not be supported. Where one plan supersedes another, we tell you before you are charged
- If a renewal payment fails, we may downgrade or pause paid features until payment is resolved
- We may change pricing with at least 30 days' notice to active subscribers. Continued renewal after the notice period constitutes acceptance of the new price
6. AI Features & Credits
- Some features, including the trip planner and business content tools, use artificial intelligence and consume AI credits allocated monthly under your plan
- Unused credits do not roll over, have no cash value, and expire when a subscription ends. Credit allocations and free usage limits may change with notice
- AI-generated output, including trip plans, summaries, and drafts, is provided for information only. We do not guarantee its accuracy, availability, or suitability
- Always verify travel details independently, including prices, opening hours, road conditions, and safety, before acting on AI suggestions
- We may apply rate limits or usage caps to keep AI features available for everyone
7. Acceptable Use
You agree not to:
- Scrape, crawl, or use automated tools to access or collect data from the platform without our written permission
- Use the platform for any unlawful purpose
- Attempt to circumvent security measures, rate limits, moderation, or access controls
- Impersonate other people, businesses, or our team
- Submit fake reviews, manipulate ratings, or misrepresent a business you do not control
- Interfere with the platform's infrastructure or other users' experience
- Use the platform to distribute malware, phishing links, or unsolicited commercial messages
8. Disclaimers & Limitation of Liability
- The platform and all content are provided "as is" and "as available" without warranties of any kind, express or implied
- We are a discovery platform, not a travel agent, tour operator, or party to any transaction between you and a listed business. Travel involves inherent risks, and visiting any listed place is at your own risk
- We do not guarantee the accuracy of listings, reviews, or business information. Conditions at real places change without notice
- We are not responsible for the content, policies, or practices of third-party services, including WhatsApp, payment providers, and social networks
- We may modify, suspend, or discontinue any feature of the platform at any time
- To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages, and our total aggregate liability is limited to the fees you paid us in the 12 months before the claim arose
9. Indemnification
- You agree to indemnify and hold Explore Ghana, its owner, and its team harmless from any claims, losses, or damages, including reasonable legal fees, arising from Your Content, your use of the platform, or your violation of these Terms
- Business owners additionally indemnify us against claims arising from their listings, the services they offer, and their interactions with customers
10. Intellectual Property
- The platform's design, branding, code, curated content, and databases are the intellectual property of Explore Ghana
- You may not copy, reproduce, scrape, or redistribute platform content without written permission, except for personal, non-commercial sharing through the tools we provide
- Your Content remains yours, subject to the license in Section 3
- If you believe content on the platform infringes your rights, contact us and we will review it promptly
11. Suspension & Termination
- We may suspend or terminate accounts that violate these Terms, with or without notice depending on the severity
- You may delete your account at any time from your settings or by emailing us
- Termination does not entitle you to a refund for any current billing period
- On termination, your right to use the platform ends immediately. Sections 3, 8, 9, 10, 12, and 14 survive termination
12. Dispute Resolution
- Before pursuing formal action, both parties agree to attempt a good-faith resolution by email within 30 days of a dispute arising
- Unresolved disputes shall be referred to arbitration or mediation in Ghana before litigation
- All disputes must be resolved individually. You waive any right to participate in a class, collective, or representative action against us
13. Changes to These Terms
- We may update these Terms from time to time. Material changes will be communicated by email to account holders and by notice on the platform
- Continued use of the platform 30 days after notice constitutes acceptance of the updated Terms
14. General
- If any provision of these Terms is found unenforceable, the remaining provisions continue in full force
- Our failure to enforce any provision is not a waiver of our right to enforce it later
- We may assign these Terms in connection with a merger, acquisition, or sale of the platform. You may not assign your rights under these Terms
- We are not liable for delays or failures caused by events beyond our reasonable control
- These Terms do not create any partnership, employment, or agency relationship between you and Explore Ghana
15. Contact & Governing Law
For legal inquiries regarding these Terms, contact us at:
Explore Ghana
Email: hello@exploregh.com
These Terms are governed by and construed in accordance with the laws of the Republic of Ghana. Subject to Section 12, any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the Courts of Ghana.